Monday, June 10, 2013

Thunderstorms snarl traffic at Chicago airports


April 18, 2013 at 12:24 PM ET
Hundreds of flights have been canceled at Chicago’s O’Hare International Airport due to thunderstorms.
The severe weather has led to more than 500 cancellation at O’Hare and more than 30 cancellations at nearby Midway International, Chicago Department of Aviation spokesperson Gregg Cunningham told NBC News.
Strong storms and wind are expected in the region throughout Thursday. Delays for some flights heading into O’Hare average more than five hours, according to the Federal Aviation Administration.
Video: Heavy rain caused a sinkhole to swallow three cars in Chicago where floods delayed traffic and disrupted air travel. NBCNews.com's Dara Brown reports.
“It appears airlines will continue to proactively cancel fights” throughout the day, Cunningham said.
More than 4 1/2 inches of rain pounded O'Hare over the past 24 hours, and water was seen coming through the roof at Terminal 3,according to NBC Chicago.
Travelers should check with their airlines or check their flight status online before heading to the airport, he said.

Passenger with grenade-shaped lighter disrupts Miami airport


April 18, 2013 at 6:23 AM ET
MIAMI -- Part of a busy concourse was evacuated at Miami International Airport on Thursday when a passenger tried to pass through a security checkpoint with a cigarette lighter shaped like a grenade, police and airport officials said.
Security screeners saw the item shortly after 5 a.m. and called the Miami-Dade Police bomb squad, which determined that the business-card-sized lighter was not an explosive, Detective Alvaro Zabaleta said.
The surrounding area was evacuated and three security checkpoints on Concourse D were closed during the two-hour investigation, airport spokesman Greg Chin said. Travelers were sent through other checkpoints and no flights were delayed.
"Passengers could still get to their flights just not as conveniently," he said.
Police made no arrests and normal operations resumed shortly after 7 a.m. Chin sent a message to journalists urging them to "Please advise your readers and viewers to not travel with novelty items that look like weapons."
Copyright 2013 Thomson Reuters.

American Airlines passengers still backed up after glitch


April 17, 2013 at 1:24 PM ET
Video: A glitch in American Airlines’ reservation system left planes grounded for several hours Tuesday, leading to flight cancellations and delays into Wednesday. NBC’s Brian Williams reports.
Flight cancellations and delays continued to bedevil American Airlines customers on Wednesday -- a day after a major glitch crippled the carrier's reservation system, leading to the grounding of its fleet for several hours.
"These computer system can get hung up waiting for data. If it never gets it, the system can get overloaded and leads to a shutdown," said Dr. Bill Curtis, chief scientist at CAST, a software analysis firm.
Passengers at MIA
Carlos Harrison / NBC News Contributor
Passengers queue at the American Airlines ticket counter at Miami International Airport on Wednesday.
On Tuesday night, 1,500 American Airlines passengers slept on cots, chairs and the floor at Dallas/Fort Worth International Airport after 262 flights were canceled, airport spokesperson David Magaña told NBC News. Hotel vouchers were available, water and snacks were distributed, and terminal security presence was increased.
As of Wednesday afternoon, 37 AA flights were canceled. On a normal day, the airline, which runs 1,600 of the airport's 1,900 flights, averages between three and five cancellations, said Magaña.
Social worker Stacy Townes was at DFW Airport for more than 14 hours. "We were thankful for the cots last night due to no more hotel vouchers," she told NBC News. "Frustrated and hopeful for standby today."
Meanwhile, operations were running smoothly at LaGaurdia Airport in New York, where lines at the counter were short and customers were calm. A departure screen showed two rescheduled flights.
At Miami International Airport, 30 American Airlines flights were canceled Wednesday, compared to 222 on Tuesday. Besides passing out cots, the airport also opened up an auditorium for the 300 stranded passengers to stay in overnight. Part of the continuing delays for American, said airport spokesperson Greg Chin, is that flights scheduled to arrive at 10 or 11 p.m. didn't arrive until 2 a.m. But, "the airplanes can move now," he said. "We're getting there."
passengers departure board
Carlos Harrison / NBC News Contributor
Passengers scanned the American Airlines departures board Wednesday at Miami International Airport
Tugboat deckhand James Darr said his flight from Jacksonville to Miami was cancelled Tuesday. Wednesday, he said, he was sent on a flight from Jacksonville to Charlotte, then to Miami. “I don’t know why they did that. I guess they’re looking at the fastest connection to get me here.”
“I was in the snags and snarls yesterday,” said Bonnie Ramey, of Atoka, Okla., as she stood in line for the ticket counter with her rolling carry-on in tow. “I had to spend all day in an airport yesterday. And now I get to do it today.”
She said she was supposed to fly to Dallas on Tuesday, and wound up stuck in the Oklahoma City airport for six hours. By the time she got to Miami, her flight to Bolivia was gone.
“Then,” she said, she had to pay for her hotel in Miami herself. “They didn’t have any vouchers left.”
TO on twitter
Twitter
NFL wide receiver Terrel Owens and his agent got into a Twitter tiff Wednesday with American Airlines when trying to reschedule a flight.
Reservation phone lines are backed up as the airline's passengers across the nation try to reschedule their flights, with customers, including NFL wide receiver Terrel Owens, reporting wait times of over an hour.
On top of the outages, passengers worried about tighter security and increased delays related to Monday's Boston Marathon attacks.
Social media to the rescue
Conference manager Cait O'Donnell's flight from Miami to Boston left the gate early Wednesday and waited for more than 90 minutes before taking off. When she arrived at her destination, her baggage was missing. "Awesome,"she tweeted at the airline. 
Social media has been an outlet for American Airlines customers during the delays. Consumers stuck in terminals during the outage with nothing to do took to Twitter and Facebook to vent their frustrations.
"The employees for AA are sending me to different gates & then I get there & it's closed! This airport is huge and I am pissed!"tweeted @Tifflonn from Dallas/Fort Worth International Airport.
At times, American showed they could keep their humor during a tense situation. When @McMeerkat2723htweeted, "@AmericanAir computers down for hours? Have you tried turning them off and on again?" the airline replied, "Thanks for your advice. We'll give that cold boot a try. Thanks for your patience and the smile."
"I think American Air's social media crew did as good a job as can be done when they were faced with tens of thousands of grounded fliers," said Jason Clampet, co-founder of the travel news site Skift. "They kept the updates coming on Twitter and Facebook and they responded to customers even when they couldn't provide firm answers."
Over 9,500 tweets hit the @AmericanAir handle on Tuesday which sent out 1,200 of its own, according to social media analytics firm Simply Measured. Over 2,400 of them occurred between 6-7 p.m. E.T, after the reservation system came back online. Of the tweets American's social media team replied to, 45% of users got a response back in under 30 minutes.
"We made every effort to keep our customers updated yesterday during the disruption – at our airports, from our reservations offices and via our social media channels." American Airlines spokesperson Matt Miller told NBC News.
Whereas in decades past, an airline would resort to apologizing to passengers by placing ads in major newspapers, Clampet said, "In this case, social media allowed them to play publisher, too, and speak almost instantly to all of their customers."
However, while some passengers tweeted their thanks to the carrier for "awesome customer service" still others posted that they "may fly United next time."

Boston blasts on minds of stranded American Airlines fliers


April 16, 2013 at 8:46 PM ET
Lisa Montanaro was flying from Sacramento, Calif., to New Orleans Tuesday afternoon when a brief layover at Dallas-Fort Worth International Airport suddenly turned into a multi-hour ordeal.
As her American Airlines flight touched down, the pilot announced the carrier was in the midst of a nationwide computer problem and the plane would have to stay on the tarmac, with seven other jets ahead of them also waiting to park and with nowhere to go.
“There was a collective sigh -- like, oh man. People were cranky,” Montanaro told NBC News, adding that the Boston explosions immediately crossed her mind after the announcement.
“It seemed like a strange coincidence and when they said it’s nationwide, I looked at the people next to me and I said, 'I wonder if this is purposeful.'”
After an hour on the tarmac -- made somewhat more tolerable by the crew handing out water and granola bars, and the pilot keeping one engine on to maintain the air conditioning -- a mobile stair case finally drove up and allowed the passengers to deplane, said Montanaro, a productivity consultant who lives in Davis, Calif., and was on her way to a conference.
Welcome to a particularly nightmarish day for U.S. aviation, with thousands of fliers stuck after a computer problem forced American Airlines to ground all of its flights for a few hours on Tuesday. The system was back online in the afternoon, but not before airport terminals across the country filled up with passengers with nowhere to go. In the end, more than 700 American Airlines and American Eagle flights were canceled.
The carrier worked feverishly to get back to normal and promised to beef up its schedule on Wednesday to clear the backlog.
“Despite the magnitude of today's disruption, we are pleased to report that we expect our operation to run normally with only a small number of flight cancellations expected tomorrow,” American Airlines spokeswoman Mary Frances Fagan said in a statement.
The airline has found no evidence that the outage was related to the events in Boston, Fagan added.
Ryan Pickett found out about the ground stop at McCarran International Airport in Las Vegas while having lunch and waiting for his American Airlines flight to Boston.
I went to my gate to see if there was any more information, but they weren’t announcing anything, I just saw a big line,” said Pickett, restaurant manager who lives in Boston and was traveling on business.
“I went to speak with someone who was in line and they knew less than I did. It wasn’t for another 45 minutes that the ticket counter agents actually got on the PA and said something.”
There were huge lines at every gate, with travelers frantically trying to make alternate arrangements, he said.
Pickett was rebooked on a JetBlue flight to Boston, which required him to go down to baggage claim, pick up his bags and transfer to another terminal, he said.
“I don’t think American has done very well in communicating, at least in our terminal, what the process is, how to handle it and taking care of us,” Pickett said.
“They seem a little in shock. They seem like they’re not sure what to do,” Montanaro added.
She was rebooked on an evening American Airlines flight, which meant spending a total of six hours at Dallas-Fort Worth International Airport. Montanaro hopes she will make it to her conference, where she is scheduled to speak on Wednesday morning. Still, she’s counting her blessings.
“A few people have said, ‘You know what? This sucks, but compared to what happened yesterday in Boston, I need to put this in perspective,’ and I think that’s a good attitude,” Montanaro said.

FAA warns of 'wide-ranging delays' from furloughs


April 22, 2013 at 2:23 PM ET
Video: The effects of sequester cuts are being felt by travelers, as FAA furloughs kick in, reports CNBC's Hampton Pearson.
The Federal Aviation Administration warned on Monday that air travelers should expect "wide-ranging delays" because of staffing cuts at air-traffic control facilities, and the agency is using traffic management plans at airports around the country to address the problem.
The delays "will change throughout the day depending on staffing and weather," the agency said in a statement.
"Staffing challenges" exist at facilities controlling airports in New York, Los Angeles, Dallas-Fort Worth and Jacksonville, Florida, the agency said. Because of budget cuts, there are fewer air traffic controllers, and planes must fly farther apart, causing delays for passengers, the FAA said.
"The FAA is working with the airlines throughout the day to try and minimize delays for travelers," it said, adding that travelers should ask airlines and visit fly.faa.gov for information on delays.
The delays come as the FAA furloughs its 47,000 employees, including nearly 13,000 air traffic controllers who manage the nation's airspace.
The furloughs are set to last through September, the end of the U.S. fiscal year, and are expected to save about $200 million of the $637 million the agency must cut from its $16 billion budget, the FAA said last week.
Paul Rinaldi, president of the Air Traffic Controllers Association, said about 1,200 to 1,500 controllers will be staying home each day, on average, and that some airports might be able to shift staffing to reduce the effect of the furloughs. U.S. airports handle about 25,000 flights a day, he said.

Copyright 2013 Thomson Reuters.

Virgin America wants fliers to 'get lucky' at 35,000 feet


April 24, 2013 at 1:26 PM ET

Video: The TODAY anchors chat about the hot topics of the day, including Virgin America’s new seat-to-seat delivery service that allows passengers to hit on other passengers by sending them drinks, meals, and snacks, which Al dubs “Creepy Air.”
If you've ever wanted to flirt with passengers across the aisle and send them a cocktail — without corralling the help of a flight attendant — Virgin America has the answer.
Image: Get Lucky
Courtesy Facebook
The carrier on Monday introduced a cheeky new seat-to-seat ordering system. Without the assistance of an attendant, you can discreetly order a drink, snack or meal delivered to a fellow passenger onboard your flight.
And to promote the new feature, airline founder Sir Richard Branson posted a video on Virgin America's Facebook pageexplaining how to "get lucky at 35,000 feet."
How it worksYour flirting begins on the airline's touch-screen personal entertainment system, located on the back of headrests. Call up the flight's digital seat map and send a cocktail, snack or meal to a fellow traveler onboard. After selecting items and paying with a credit card, a flight attendant delivers the goodies directly to the passenger's seat.
After the delivery, you can follow up and chat with your object of affection with Virgin America's existing seat-to-seat chat platform via its Red in-flight entertainment system. The chat platform allows travelers to send text messages to other fliers.
"I'm not a betting man, but I say your chance of deplaning with a plus-one are at least 50 percent," Branson said in the Get Lucky on Virgin America video posted on the airline's Facebook page.
So fliers... would you break the ice with a fellow traveler by sending them a drink?

'Tallest' building in the West? Symbolic One World Trade Center aspires with spire


April 30, 2013 at 4:32 AM ET

Image: One World Trade Center
Matt Nighswander / NBC News
One World Trade Center rises above the rest of the Manhattan skyline, as seen from Brooklyn. Once completed, the skyscraper is expected to be the tallest building in the Western Hemisphere.
Surrounded by sacred ground, destined to become a Big Apple icon and watched with hope by an entire nation, the dazzling new skyscraper that will reshape New York’s skyline is one step closer to completion.
When crews raise the final sections of spire to the top of One World Trade Center, the structure will help the skyscraper soar 1,776 feet into the sky, a patriotic reference to the year the Declaration of Independence was adopted by Congress. The building currently tops out at 1,368 feet above the lobby level – the height of the original World Trade Center’s North Tower.
The raising was originally scheduled for Monday, but the Port Authority postponed it due to wind. No new date has been set.
Once everything is in place, the needle will make One World Trade Center, the gleaming office building in downtown Manhattan constructed to replace the two towers destroyed on 9/11, the tallest building in the Western Hemisphere, the Port Authority of New York and New Jersey noted in a statement.
Such a designation can be both a tourist draw and a mark of prestige for a destination, said Daniel Safarik, a spokesman for the Council on Tall Buildings and Urban Habitat.
“A tall building is a serious iconic symbol of the aspirations of whoever is constructing it, and that can extend to the developer, the architect, the city in which it’s placed and even the whole country,” Safarik said.
But One World Trade Center’s aspiration to be “the tallest” won’t be official until the council weighs in. The non-profit group has three different methods of measuring skyscrapers, looking either at the height to a building’s architectural top, the highest occupied floor or the height to the tip.
The first method is the most widely used yardstick and the one the council employs to put together its "World's Tallest Buildings” list. A spire usually counts as an architectural top – it’s considered a permanent part of the building, unlike an antenna – but the council has not yet issued an opinion on One World Trade Center because it hasn’t received the final construction drawings, Safarik said.
Once the papers are sent, a “height committee” will make the final determination, he added.
But looking out of his Rector street office window at the World Trade Center construction site, Council on Tall Buildings and Urban Habitat Chairman Timothy Johnson told NBC News that, at present, it "looks like the structural mast of an antenna."
If it accepts the spire as an “architectural top,” One World Trade Center will indeed be considered the highest building in the Western Hemisphere. If not, the new skyscraper would rank third, behind the Willis Tower (formerly called Sears Tower) and the Trump International Hotel & Tower, both in Chicago.
However, "tallest building" designations don't carry the same weight they once did. The pace of tall building construction has increased significantly in the past decade, Safarik noted. There were 4,640 tall buildings in 2003, he said. Ten years later, that number stands at 7,889, a 70 percent increase.
The U.S. used to have a prominent presence on the list. When Sears Tower was completed in 1973, it measured 1,451 feet high and surpassed New York City's World Trade Center towers and became the world's tallest building – a distinction it held for more than two decades.
These days, most skyscrapers are popping up in Asia, Safarik said. Moscow and Istanbul are also hot-beds of tall building construction.
“These are places where, at least for some of the population, there is increasing wealth and there is a desire to demonstrate that these locations have significance on the world stage,” Safarik said.
“You’re still going to see some exciting tall buildings go up in the U.S. but we’re going to have to work pretty hard to keep up with Asia.”
Here are the five tallest completed buildings in the world, according to the Global Tall Building Database of the Council on Tall Buildings and Urban Habitat:

Image: Burj Khalifa
Mohammed Salem / Reuters
The Burj Khalifa, Dubai.
Burj Khalifa, Dubai:2,717 feet
You could run out of superlatives to describe this hard-to-miss skyscraper completed in 2010. At more than 160 stories, it has the highest outdoor observation deck in the world and the tallest service elevator in the world. The building is home to private residences, corporate suites, a hotel and an observation deck on level 124. The builders call it “tangible proof of Dubai's growing role in a changing world.”
Image: Mecca Royal Hotel Clock Tower
Fayez Nureldine / AFP/Getty Images
Mecca Royal Hotel Clock Tower, Saudi Arabia.
Makkah Royal Clock Tower Hotel, Mecca, Saudi Arabia:1,972 feet
Opened in 2010, this hotel with a tower that soars 120 floors above ground features a giant clock that’s more than five times larger than Big Ben and visible from 10 miles away. The tower also houses a lunar observatory center and a museum. About 6,000 miles of fiber optic cable were needed to wire the hotel for Internet access.
Image: Taipei 101, Taiwan
Pichi Chuang / Reuters
Taipei 101.
Taipei 101, Taiwan:1,667 feet
This 101-story office center was the largest engineering project in the history of Taiwan construction. For an incredible view, take the world’s fastest elevator to the outdoor observatory near the top. The building even hosts a race in which participants must complete a total of 2,046 steps between the ground floor and the 91st floor.
Image: Shanghai World Financial Center
Ho New / Reuters
Shanghai World Financial Center, China.
Shanghai World Financial Center, China:1,614 feet
Soaring 101 floors above the ground, this mixed-use building overlooks Shanghai Central Park, with the 100th floor observation deck providing a spectacular view of the city’s downtown and the Huang Pu River below.
International Commerce Centre
Siu Chiu / Reuters
International Commerce Centre, Hong Kong.
International Commerce Centre, Hong Kong:1,614 feet
Located at the western entrance of Victoria Harbor, this shimmering 108-story tower completed in 2010 houses everything from condos and offices to retail space and two hotels. Overlapping panels on parts of the building are meant to evoke the scales of a dragon, adding to the drama of the design.
Correction: An earlier version of this story incorrectly reported that the spire’s sections would be transported to the top of One World Trade Center on Tuesday. In fact, the Port Authority of New York and New Jersey did not set a new date.

Moonshine University classes in session in Louisville


May 20, 2013 at 12:05 PM ET
It’s been a long time since scofflaw drinkers were forced to resort to bathtub gin. But after whipping up a batch of diluted grain alcohol flavored with juniper berry concentrate for about 40 curious students at a Moonshine University class in Louisville this winter, Colin Blake celebrated the end of Prohibition. “Happy Repeal Day, everybody!” he said.
Whether its products are called moonshine or artisanal spirits, the small-batch distilling movement has expanded in recent years, bringing to market whiskey from Brooklyn, vodka born in Wisconsin and brandy made in Portland, Ore. Now Louisville, the gateway to Kentucky’s bourbon country, is ensuring that it maintains a reputation as a prime player in the spirits world with Moonshine University, an educational program from the grandly named Distilled Spirits Epicenter (ds-epicenter.com) where Mr. Blake is creative director. The institution is meant to instill liquor appreciation as well as the craft of booze-making, bottling and marketing.
Housed in a 4,000-square-foot former auto garage, the downtown complex is the brainchild of David Dafoe, who also runs Flavorman, a beverage consultancy in the center that has helped make brands like Jones Soda. The complex also includes the Grease Monkey Distillery, used to create and test formulations.
The Distilled Spirits Epicenter’s Moonshine University classes, which began in December, revisit homemade Prohibition-era bathtub gin and whiskey — and such cocktails as the aptly named Scofflaw, created from them — that were ubiquitous before the 1933 repeal of the 18th Amendment. In addition, since February the center has held monthly one-night bourbon-focused classes ($50) meant to explore food pairings, the aging process and bourbon cocktails, among other themes.
There are also five-day distilling courses ($5,500), covering everything from how to mill grain and make spirits to finding a distributor for the finished product. Presenters include professionals from some of the biggest distillers in the area, including Maker’s Mark, Wild Turkey and Brown-Forman. The next one, titled “So You Want to Build a Distillery?” starts in mid-June.
“Within 50 to 75 miles of Louisville is every major resource imaginable in distilled spirits,” Mr. Dafoe said. “There are distillers, places to buy labels, cooperages, grains, glassmakers and more.”
The center isn’t the first to capitalize on Louisville’s connection to bourbon, which has been made in the area since the 18th century (seven major distilleries including Jim Beam and Heaven Hill are members of the regional Kentucky Bourbon Trail). The city’s convention and visitors bureau has devised an Urban Bourbon Trail, highlighting 19 restaurants and bars with over 50 bourbons in stock, from classics like the Old Seelbach Bar in the hotel of the same name to modern cocktail innovators like Proof on Main. A passport guides visitors to each establishment; six distinct stamps in it get you a free T-shirt.
One trail member, Doc Crow’s Southern Smokehouse & Raw Bar, stocks 105 bourbons, not counting other whiskeys from Ireland, Canada, Japan and elsewhere.
“People here are more interested in examining what they’re drinking rather than getting drunk,” said Jacquelyn Zykan, bar director for Doc Crow’s. “There’s so much history, and people love to have a story to go with what they’re drinking.”
This article, “In Louisville, a School for Spirits” first appeared in The New York Times
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Copyright © 2013 The New York Times